Customer for life
I’m sure all of you remember my post on my broken skis a few months ago (sarcasm). But in the off chance you forgot, here’s the post.
Short version: I broke one of my skis on a fall late in the season at Solitude this year. This is what it looked like:
I’m sure this happens semi-frequently, but this was a first for me. I was hoping that Rossignol/Dynastar had some sort of replacement program that would allow me to buy one ski on a discount, so I emailed them to see what could be done. This was the response I received:
Mmmmmkay….not much detail in that email. So I emailed for some clarification (do I need to remove the bindings? do you need both skis or just the broken one?). Since I was passing through Ogden on Friday, I dropped them off in person at their distribution center. After a very unofficial solo tour through the warehouse and employee break room (who let me in here?), I found Keith, the Rossignol group service manager. He had me write my name and address down, and sent me on my way. I had no idea what was going to happen after that. Were they going to repair it? Send me a new ski with a bill?
Today (five days after dropping them off) I found this on my front porch:
Opened it up and found these inside:
A brand-new set of this year’s Legend Sultan 85’s. I was shocked.
It’s so refreshing to see companies who are willing to back up their products 110% and who are willing to go out of their way to take care of their customers. I owe a huge thanks to Rossignol/Dynastar. You guys have a customer for life now.
